Accessing My Energy Hub

My Energy Hub is now active for all of our pre-payment registered customers and can be accessed HERE. We will be rolling out My Energy Hub for all of our post-payment (direct debit/bank transfer/cheque) customers shortly.

What can you do in my energy hub?

  • Access your account anytime using your smart phone, tablet, laptop or PC
  • Update your account details
  • Set-up your preferred billing method: pre-payment or post-payment
  • Go paperless and view your heat bills
  • Pay your heat bills using our secure payment portal
  • Analyse your energy consumption and manage your carbon footprint
  • View your transactions and manage your energy budget
  • Submit a meter reading
  • Contact us to raise a service request
  • See the history of communications between us
  • View useful information about your community heating system