Kaizen Energy

Kaizen Energy was founded by Fintan Lyons in January 2013 to specialise in the operation and management of community and district heating systems (DHS).

Fintan recognised district energy as a niche sector in Ireland with huge growth potential but with limited experience and expertise available. Since its inception, Kaizen Energy has evolved with every new contract and is now recognised as a leading Energy Service Company (ESCO). We are a privately owned Irish company located in Dublin and we operate systems and contracts nationwide. We are the only company in Ireland who are wholly dedicated to the operation and management of district energy services.

Our Team

The Kaizen Energy team bring an innovative approach and established processes in order to fully utilise energy generating systems (EGS) and distribution systems to their maximum potential. Our approach to managing these systems is both flexible and adaptive to cater for all of our client’s requirements. We work closely with our clients and provide a fully transparent reporting structure on both energy and financial performance. Our experience in this sector is unrivaled and we are constantly finding ways to drive improvements in how we operate as a company and how this translates into better, more efficient systems for our clients. In the background DHS systems need to operate to their maximum potential in order to provide reliable and competitive energy. Technically you can be assured that we are a safe pair of hands and will always find ways of improving system efficiency. For our energy customers we provide a friendly, dedicated customer management team to deal with all your queries from technical fault finding through to day to day billing queries.

 

Clients Team;

  • Fintan Lyons
  • Marija Marić  – general queries

Fintan Lyons – Managing Director

Fintan is the principal of Kaizen Energy. Having worked in the building services industry for the past 8 years Fintan identified a necessity for a company that solely concentrates on the District heating (DHS) / District Energy (DES) sector in Ireland. Fintan graduated from DIT with an MBA in 2012 and also holds a degree in Building Services & Construction Management and a diploma in Facilities Management. Please join my professional network on LinkedIn : ie.linkedin.com/pub/fintan-m-lyons/28/960/152

Marija Marić – Client Relationship Manager

Marija became part of the Kaizen Energy team in September 2019 as a Billing Administrator, and later advanced to the role of Client Relationship Manager in May 2023. With over 15 years of experience in the banking and retail sectors, Marija’s primary responsibility is to ensure that any complaints are addressed promptly and efficiently. This is essential for maintaining positive relationships between our clients and our company. Her extensive experience provides valuable insights into our clients’ needs, enabling her to support all company departments and lead the team in providing clients with essential information about their heating supply. Additionally, Marija offers post-sales support to ensure our clients are content with our services. She holds a Bachelor’s degree in Information Management.

 

Finance/Billing Team;

  • Julie Mellows
  • Mirta Trninic
  • Ruaidhri Kiersey

Julie Mellows – Accounts Manager

Julie joined the Kaizen Energy Team in 2013 as Head of Billing and Customer Management and was promoted in 2017 to manage all accounting activities for Kaizen Energy and our client contracts. Julie brings extensive experience of working in an account’s capacity across multiple contracts with large numbers of customers. Julie manages the accounting and financial reporting of all of our contracts and is the first point of contact for our clients in terms of the financial performance of our contracts.

Mirta Trninić – Credit Controller

Mirta joined Kaizen Energy’s customer care team in June 2022 with over eight years of experience in customer service and administration departments. She was quickly promoted to credit controller and is now responsible for maintaining credit control activities to reconcile customer payments. Working alongside a fast-paced finance team, Mirta helps with queries and collecting outstanding payments, ensuring all overdue accounts are appropriately addressed. She also engages with customers to establish payment plans, negotiate payment terms, and resolve payment inquiries or disputes.Mirta holds a Bachelor’s degree in Business Administration, Public Relations, and Media Studies.

Ruaidhri Kiersey – Billing administrator

Ruaidhri is a key member of our team. He joined us in March 2022 as a Customer Care Representative and in May 2023, he was promoted to the role of Billing Administrator. His role is crucial in our team, as he works closely with our accounting, operations, and service departments to ensure the accurate and efficient handling of our billing cycles. He is vital to our billing operations, ensuring that invoices are promptly prepared and sent to our clients. He not only handles customer inquiries and provides detailed account statements and explanations but also collaborates with his billing team to guide them on resolving any billing discrepancies.

 

Operations Team:

  • Paul O’Hannigan
  • Anita Siksne
  • Mantas Trapulionis

Paul O’Hannigan – Operations Director

Paul joined Kaizen Energy in 2015 as Operation’s Director and is responsible for the safe, reliable and efficient performance of our contracts. Paul holds a Bachelor of Engineering (Honours) degree and a Masters of Science in Software and application development & analysis. Paul has over 15 years of operational experience in the district heating systems & energy services sectors in Ireland and manages the day to day service delivery and performance of our district heating system contracts.

Anita Siksne – Operations Manager

Anita joined the Kaizen Energy team in 2017 as a Customer Service Coordinator. Shortly thereafter, she was promoted to Billing Administrator, and in 2019, she became the Operations Manager. With a strong background in managing and delivering customer services, Anita plays a crucial role in leading the operations team to establish long-term goals and plans. She oversees the details of operations and works towards achieving these goals by bringing together relevant departments, leveraging expertise, and providing guidance to employees. Anita holds a Bachelor’s degree in Business Management.

Mantas Trapulionis – ICT Operations Co-ordinator

Mantas joined the Kaizen Energy operation team in June 2022. As a recent graduate with a Bachelor’s degree (Honours) in Business Information Systems, Mantas is responsible for the day to day co-ordination of our Information, Communication & Technology systems that support our key business operations.

 

Service Team;

  • Ciaran Hamill
  • Sean Clarke
  • Tomislav Maric

Ciaran Hamill –  Head of Technical Services

Ciaran Joined Kaizen Energy in 2018 as Technical Services Manager and is responsible for the maintenance, servicing and safe running of all our sites. Ciaran is an electrician by trade with over 30 years of construction and maintenance knowledge. Over the previous 6 years he had worked solely within the maintenance and facilities sector, firstly in hospitality and secondly within the residential sector. Ciaran has driven and completed several large scale energy saving projects and understands the need for sustainability and maintaining energy efficiencies. Ciaran is a member of the Institute of Facilities Management and the Institute of Fire Safety Managers.

Sean Clarke – District Heating Systems Engineer

Sean joined the Kaizen Energy team in May 2017 as DHS Engineer. As a multi-skilled technician with a wealth of knowledge and experience in mechanical, electrical, metering, controls & communication systems, Sean provides hands on technical expertise in all aspect of our systems. Through planned preventative, reactive maintenance activities and remote monitoring, Sean ensures that our plant & equipment is operating safely & efficiently.

Tomislav Marić – Service Technician

Tomislav became a Service Technician at Kaizen Energy in February 2024. He holds a Bachelor’s degree in Information Management and a certificate in Electrical Engineering. His expertise is valuable in ensuring that our plant and equipment operate safely and efficiently. He has experience in installing and maintaining hardware and software, troubleshooting technical issues, maintaining IT infrastructure, and implementing effective operational frameworks to support the team.

 

Customer Experience Team:

  • Isabel Horn Lenzi
  • Darren Fernandes
  • Hannah Brennan

Isabel Horn Lenzi – Customer Service Administrator

Isabel joined the Kaizen Energy customer care team in May 2023 after working in the Irish energy market since 2022. She has over 10 years of experience in customer care and holds a bachelor’s degree in Business. Her extensive knowledge of customer service procedures and principles, coupled with her meticulous attention to detail, make her a valuable asset to our team. Isabel’s expertise is evident in her excellent verbal and written communication skills. Her primary role is to train the customer team and assist the billing team in handling administrative tasks.

Darren Fernandes – Customer Service Administrator

Darren joined our customer service team in March 2024. With over 10 years of experience as a customer representative in various fields, he demonstrates great attention to detail and smoothly deals with our customers’ inquiries about their heating and hot water through phone and email. He effectively guides our customers in the right direction and resolves their queries in a fast and proper manner.

Hannah Brennan – Customer Service Administrator

Hannah joined our team in April 2024. With more than 6 years of experience as a customer representative in different industries, she has a confident telephone manner and excels at delivering top-notch customer service. Hannah also possesses strong teamwork, organizational, time management, and multitasking skills. Her responsibilities include offering comprehensive support to our customers, ensuring their satisfaction through direct interaction and collaborating with other operational colleagues while adhering to regulatory standards.