What are the main elements of the heating system?

The central boiler plant is fueled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.

How do I operate the heating system?
The heating system is operable via the Danfoss time-clock located on the wall inside the door of each apartment. The operating instructions for this unit can be found in the information booklet supplied to each apartment or you can download them HERE

How do I control the temperature?

The temperature is controlled via a thermostat located on the wall inside the door of each apartment. The operating instructions for this unit can be found in the Danfoss information booklet supplied to each apartment.

Do I need to program my Hot water?

No. Hot water is supplied instantly through a plate heat exchanger so there is no need to schedule your water use.

How are meter readings taken?

Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex. Therefore, access to apartments is not required to take individual meter readings and readings will be actual recordings of units consumed and not based on estimated units of energy consumption.

What is involved in the billing process?

Bills will be issued bi-monthly based on the kW/hr energy consumption per apartment at the standard billing rate. Bills will be issued to owner/occupiers as named on the application for supply. The amount on each bill is due for payment 14 days from when the bill is issued.

Who can I contact to report a problem with my heating or if I have a bill inquiry?

Kaizen Energy have a 24 hour call-out facility available for emergency service and breakdowns. Call-outs to apartments are billed according to the schedule of rates agreed with your management company. The out of hours emergency number is 086 057 5607.

 What is the standing charge & sinking fund?

The supply charge is similar to the supply charge operated by Bord Gais and the ESB which relate to the basic costs of servicing the system regardless of consumption. This costs covers carbon tax, commodity gas charges, gas supply point capacity charges and the system maintenance and operation. From day one a sinking (reserve) fund is collected for future equipment replacements if and when it is needed. This fund is held and controlled by your management company.