How do I register with Kaizen Energy Ltd for supply of heat to my apartment?
Simply click on the New Customer Sign-Up button at the top right corner of this page or click HERE.
What are the main elements of the heating system?
The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.
How do I operate the heating system?
The heating system is operable via an EPH single zone R17 controller installed within your apartment. This controller controls the heating for your radiators and room temperature. The operating instructions for the controllers can be found in the information booklet provided to each apartment or can be viewed HERE
Do I need to program my Hot water?
No. Hot water is supplied instantly through a plate heat exchanger so there is no need to schedule your water use. Simply turn on your hot tap or shower and you will have a constant supply of hot water.
How are meter readings taken?
Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex. Therefore, access to apartments is not required to take individual meter readings and readings will be actual recordings of units consumed and not based on estimated units of energy consumption.
Do I have the option to choose to bill-pay or pre-pay account?
Yes, at registration you can select to choose bill-pay (with payments made by direct debit or other methods) and receive bills every two months or pre-pay where your energy charges are calculated daily and deducted from you pre-paid account balance. Further details on bill-pay accounts can be found HERE and pre-pay options can be found HERE.
What are the charges on my heat account?
The heat tariff is made up of two charges. The usage charge is calculated using the kWh metered at your premises and the usage rate that is set based on the cost of gas and the efficiency of the main system. The standing charge is similar to the supply charges levied by any utility provider and relates to the fixed costs of providing the heat service regardless of usage.
How often do the tariff rates change?
Energy rates are calculated by using input gas costs and the system efficiency of the main plant and equipment on site. Our rates are currently not fixed due to global inflation in energy costs. Rates are now revised bi-monthly in conjunction with the management company and may increase or decrease dependent on gas rates and system efficiency levels.
Who can I contact to report a problem with my heating or hot water?
Kaizen Energy are responsible for the centralized plant & equipment. Should you have a problem with your internal apartment equipment such as pipes, valves, showers, taps or controllers please contact your landlord.
Who do I contact if I have a query on my account?
Please contact our office by email email@example.com or phone 01 6853516. Our office hours are Monday – Friday 9.30am – 5pm.
How do I close my account?
If you are moving home please provide us with written notification by email firstname.lastname@example.org and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure.