Site notices

Please check here for notices of works or faults affecting the district heating system HERE

Registration for Supply, Pre-Pay / Bill-Pay and Direct Debit Mandate

Customers registered for pre-pay can access their heat account via the Kaizen Energy app or via the Selfcare Portal. Customers registered for bill-pay (invoices) can access their heat account using the same signup process. For more on signing up, follow the FAQs below.

FAQS for Pre-Pay customers: Here

FAQS for Bill-Pay customers: Here

Operating the heating system

The operating instructions for the heating system controller can be viewed HERE

Frequently Asked Questions (FAQs)

For common queries from customers please visit our FAQs Technical FAQs.

Terms & Conditions of Heat Supply

Please find a link to our latest terms and condition of heat supply HERE