What are the main elements of the heating system?

The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enable customers to easily set their time schedules and temperatures to match their own requirements.

How do I operate the heating system?
The heating system is operable via the timeclock located on the wall inside your apartment. You can find a copy of the instructions HERE

How do I control the temperature?

The temperature is controlled via the thermostat located on the wall inside the apartment. You may also have thermostatic valves on your radiators to control local temperatures in each room.

Do I need to program my Hot water?

No. Hot water is supplied instantly through a plate heat exchanger, so there is no need to schedule your water use.

How are meter readings taken?

Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex; therefore, access to apartments is not required to take individual meter readings. Readings will be based on actual recordings of units consumed and not on estimated units of energy consumption.

What is involved in the billing process?

Bills will be issued bi-monthly based on your kWh energy consumption and a daily standing charge. Payment terms are 14 days.

Who can I contact to report a problem with my heating or hot water?

Should you have a problem with your internal apartment equipment such as pumps, valves, showers and your controller please contact your landlord or management agent. Kaizen Energy are responsible for the centralized plant and operate a 24/7 cover to the main plant and equipment.

How is the standard consumption rate calculated?

Energy rates are calculated by using input gas costs and the system efficiency of the main plant and equipment on site. Rates are revised in conjunction with the management company and may increase or decrease dependent on gas rates and system efficiency levels.

What is the standing charge?

The standing charge is similar to the supply charge operated by Bord Gais and the ESB which relate the basic costs to service the system regardless of consumption. This charge covers carbon tax, gas supply point capacity charges and the system operation costs.

Who do I contact if I have a query on my bill?

Please contact our office by email billing@kaizenenergy.ie or phone 01 6853516. Our office hours are Monday – Thursday 9.00am – 5pm and Friday 9:00am-4:30pm.

How do I close my account?

If you are moving home, please provide us with written notification to moves@kaizenenergy.ie, and we will issue you your final bill, which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure. Your heating deposit will also be returned after your account is settled.