Registration for the heating and hot water Supply

You can register for supply using our FAQ along with our Self care app or web portal HERE

How much is my heat supply deposit, and how can I pay it?

If you are a tenant letting your apartment from a landlord, your deposit is €100 if you sign up for direct debit payment or €300 if you pay by other means. If you are an owner-occupier, there is no deposit if you sign up for direct debit payment or €300 if you pay by other means. You can sign up for direct debit payment HERE. Your deposit is fully refundable less any outstanding payments due when you terminate your heat supply agreement and settle your account.

What are the main elements of the heating system?

The central boiler plant is fueled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.

How do I operate the heating system?
The heating system is operable via the Siemens time-clock located on the wall inside the door of each apartment. The operating instructions for this unit can be found HERE

How do I control the temperature?

The temperature is controlled via a thermostat located beside the Honeywell time-clock in each apartment. You should set the temperature on the thermostat to the temperature you require in your apartment and the heating system will maintain that temperature.

Do I need to program my Hot water?

Yes. You have a hot water storage tank in your hot press that must be preheated in order for you to have hot water. This can be programmed through your time-clock. You may also have the option of using an electric immersion to heat the water however this is ~50% more expensive than using the central system.

How are meter readings taken?

Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex. Therefore, access to apartments is not required to take individual meter readings and readings will be actual recordings of units consumed and not based on estimated units of energy consumption.

What is involved in the billing process?

Bills will be issued bi-monthly based on the kWh energy consumption per apartment at the standard billing rate. Bills will be issued to owner/occupiers as named on the application for supply. The amount on each bill is due for payment 14 days from when the bill is issued.

Who can I contact to report a problem with my heating or if I have a bill inquiry?

Kaizen Energy have a 24 hour call-out facility available for emergency service and breakdowns. Call-outs to apartments are billed according to the schedule of rates agreed with your management company. The out of hours emergency number is 086 057 5607.

What happens if I moved out or sublet my apartment to a tenant?

The apartment owners are ultimately responsible for any account transfers. If you are moving out, then please contact us by sending an email to at least seven days in advance to arrange a closing bill. If you are renting out your apartment then contact us to provide the new tenants details and we will arrange for a new account to be opened in their name.

What difference does a district heating system make to me?

One difference is property value; apartments in a communal heating system will receive a higher energy rating under the Building Energy Rating procedure operated by Sustainable Energy Authority Ireland. Well designed system are generally cheaper to run than an equivalent individually heated apartment system. There are little or no maintenance costs for the individual user and you only pay for the energy that you use. The system is inherently safer than a standard heating system where gas boilers are installed throughout the building. The system is such that as new technology becomes available it is possible to incorporate new sources of heating in the future. District heating systems will also run for 20 – 25 years, gas boilers will normally last between 12 – 15 years while electric storage heating would last circa 10 years.