How does the system work?
Apartments in Liffey Trust are supplied with heating and hot water from a centralised Community Heating System. The central boiler plant is fueled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment which provides them with their ability to generate local heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.

How do I operate the heating system?
The heating system is operable via the Siemens time clock located on the wall inside your apartment. The operating instructions for this unit can be viewed HERE

How do I control the temperature?
The temperature is controlled via the thermostat located on the wall inside the apartment. You may also have thermostatic valves on your radiators to control local temperatures in each room.

Do I need to program my Hot water?
Yes. You have a hot water storage tank in your hot press that must be preheated in order for you to have hot water. This can be programmed through your Siemens timeclock. We advise residents to set your hot water on between 5-7am in the morning and again in the evening; however, this is dependent on your own usage requirements. You also have the option of using an electric immersion to heat the water however this is ~50% more expensive than using the central system.

How are meter readings taken?
Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex; therefore, access to apartments is not required to take individual meter readings. Readings will be based on actual recordings of units consumed and not on estimated units of energy consumption.

What is involved in the billing process?
Bills will be issued bi-monthly based on your kWh energy consumption and a daily standing charge. Payment terms are 14 days.

What is the standing charge?
The standing charge is similar to the supply charge operated by Bord Gais and the ESB which relate the basic costs to service the system regardless of consumption. This charge covers carbon tax, gas supply point capacity charges and the system operation costs.

Who can I contact to report a problem with my heating or hot water?
Should you have a problem with your internal apartment equipment such as pumps, valves, showers and your controller please contact your landlord or management agent. Kaizen Energy are responsible for the centralised plant and operate a 24/7 cover to the main plant and equipment.

Who do I contact if I have a query on my bill?
Please contact our office by email at or by phone at 01 6853516. Our office hours are Monday – Friday, 9.30 am – 5 pm.

How can I pay my bill?
The simplest method of bill payment is via a direct debit mandate. Alternatively, customers may if they wish choose to pay via cheque or pay by debit card through our online payment system

How do I close my account?
If you are moving home please provide us with written notification by email and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure.