How does the system work?
Apartments in Block 3&4 in Killiney Hill Park are supplied with heating and hot water from a centralised District Heating System. The central boiler plant is fueled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with their ability to generate local heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.
Who is responsible for the system?
Hill Park Management Company Ltd (the owner’s management company) are the owners of the community heating system and they contract Kaizen Energy Ltd to manage the system on their behalf. Kaizen Energy Ltd are responsible for operation & maintenance of the main heat system up to your apartment (including boilers, pumps, pipework and meters) that provides the energy you need to generate hot water in your tank and space heating from your radiators. Individual apartment owners are responsible for maintaining and repairing any heating, hot-water and cold water equipment within the apartment including but not limited to the: hot water storage tank, pipework, radiators, taps/showers and controls (programmer, thermostats and motorised valves).
How do I operate the heating system?
The heating system is operable via the controller located on the wall inside your apartment. The operating instructions for this unit should be provided to you by the owner of the apartment or their agent. We recommend that your heating and hot-water are timed on for the periods that you need it in order to minimise your heat bills.
Do I need to program my Hot water?
Yes. You have a hot water storage tank in your hot press that must be preheated in order for you to have hot water. This can be programmed through your controller. You also have the option of using an electric immersion to heat the water however this is ~50% more expensive than using the central system.
How do I control the temperature?
The space heating temperature is controlled via the thermostat located on the wall inside the apartment and you may also have thermostatic valves on your radiators to control local temperatures in each room. The temperature of the water stored in your hot water tank is controlled via the thermostat located on the side of the tank. In order to minimise your heat bills we recommend that the space heating temperature is set as low as you are comfortable with and the hot water storage temperature is set ~ 60ºC (to protect against bacterial growth).
How are meter readings taken?
Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex; therefore, access to apartments is not required to take individual meter readings. Readings will be based on actual recordings of units consumed and not on estimated units of energy consumption.
What is involved in the billing process?
Bills will be issued bi-monthly based on your kWh energy consumption and a daily standing charge. Payment terms are 14 days.
What is the standing charge?
The standing charge is similar to the supply charge operated by any utility provider and relates to the basic costs of providing the service regardless of usage.
Who can I contact to report a problem with my heating or hot water?
Should you have a problem with your internal apartment equipment such as pumps, valves, showers and your controller please contact your landlord or management agent. Hill Park Management Company Ltd recommend DDV Heating & Plumbing Ltd (087 247 6665) for maintenance & repair works inside your apartment but you are free to use any qualified plumber. Kaizen Energy are responsible for the centralised plant and operate a 24/7 cover to the main plant and equipment. In the event of a problem with the main heat system supply to your apartment please contact Kaizen Energy (01 685 3516 during normal working hours and 086 057 5607 outside of normal working hours). In the event of an emergency within your apartment that may affect the main heat system (e.g. a significant leak in or modification to your apartment heating circuit or heating pipework supplying your hot water storage tank) please also notify Kaizen Energy Ltd as soon as possible.
How is the usage and standing rates calculated?
Energy rates are calculated by using input gas costs and the system efficiency of the main plant and equipment on site. Our rates are currently not fixed due to global inflation in energy costs. Rates are now revised bi-monthly in conjunction with the management company and may increase or decrease dependent on gas rates and system efficiency levels.
Who do I contact if I have a query on my bill?
Please contact our office by email email@example.com or phone 01 6853516. Our office hours are Monday – Friday 9.30am – 5pm.
How can I pay my bill?
The simplest method of bill payment is via a direct debit mandate. Alternatively, customers may if they wish choose to pay via cheque or pay by debit card through our online payment system
What do I need to do to setup my account?
Simply sign up online on our website (or download return the completed direct debit mandate to us by post) and pay your security deposit of €150 (if paying by direct debit) or €300 (for all other payment options). Your details will be setup on our system and you will simply receive your energy bill through your letterbox when due.
How do I close my account?
If you are moving home please provide us with written notification by email firstname.lastname@example.org and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Once your heat account balance is cleared we will refund any deposit held. Please allow a minimum of 7 days’ notice before departure.
What do I do if I am selling my apartment?
If you are selling your apartment please provide us with written notification by email email@example.com. It is essential that you notify the potential new owners of their obligations with regard to the community heating system. You will remain financially responsible for the relevant heat charges until the commencement of the new owner’s lease. Please allow a minimum of 7 days’ notice before departure.