Site Notices

Please check here for notices of works or faults affecting the district heating system HERE

Registration for Supply, Pre-Pay / Bill-Pay and Direct Debit Mandate

Customers can access their heat account by signing up via the Kaizen Energy app or via the Selfcare Portal. For more on signing up, follow the FAQs below.

FAQS for Pre-Pay customers: Here

Frequently Asked Questions (FAQs)

For information on your heating system and common queries we have from customers please visit our FAQs HERE

Terms & Conditions of Heat Supply

Please find a link to our latest terms and condition of heat supply HERE