How do I register with Kaizen Energy Ltd for supply of heat to my apartment?
Simply click on the Selfcare Portal button at the top right corner of this page or click HERE.

How much is my heat deposit and how do I pay it?
A heat deposit of €150 is required for customer paying by direct debit. Non direct debit customers are required to pay a deposit of €250. Your deposit is fully refundable less any outstanding payments due when you terminate your heat supply agreement.

What are the main elements of the heating system?
Your apartment is part of a district heating system (DHS) that is supplied from a central plant located in the basement. The central plant consisting of Air to Water Heat Pumps and gas fired Combined Heat & Power Units (CHP’s) which simultaneously generate hot water for the heating network and electricity for landlord equipment. High efficiency gas boilers provide any additional hot water required for the heating network. Hot water from the central plant is pumped around the building as required to supply each apartment heat interface unit (HIU) that supplies your heating and domestic hot water needs. Local controls in each apartment enables you to easily set your time schedules and temperatures to match you own requirements.

How do I operate the heating system?
Each apartment has a heating circuit that can be controlled locally in terms of the times and temperatures required. The operating instructions for the Heatmiser Neo Stat V2 controller can be found in the information booklet provided to each apartment or can be viewed HERE. More general information on the system can be found in our Heat Manual.

Do I need to program my Hot water?
No. Hot water is supplied instantly through a plate heat exchanger within your HIU so there is no need to schedule your water use. Simply turn on your hot tap or shower and you will have a constant supply of hot water.

How are meter readings taken?
Meters are installed with the HIU installed inside each apartment. Meter readings are taken from each heat meter via a central processing unit located within the central plant room of the development. Therefore, access to premises is not required to take individual meter readings and meter readings will be actual recordings of units consumed.

What is involved in the billing process?
Bills will be issued bi-monthly based on the kWh energy consumption per apartment at the current heat tariff rates. Bills will be issued to tenants as named on the apartment lease. The amount on each bill is due for payment 14 days from when the bill is issued.

What are the charges on my heat invoice?
The heat tariff is made up of two charges. The usage charge is calculated using the kWh metered at your premises and the usage rate that is set based on the cost of gas and the efficiency of the main system. The standing charge is similar to the supply charges levied by any utility provider and relates to the fixed costs of providing the heat service regardless of usage.

How often do the tariff rates change?
Energy rates are calculated by using input gas costs and the system efficiency of the main plant and equipment on site. Our rates are currently not fixed due to global inflation in energy costs. Rates are now revised bi-monthly in conjunction with the management company and may increase or decrease dependent on gas rates and system efficiency levels.

Who can I contact to report a problem with my heating or hot water?
If you are having a problem with your heating and/or hot-water in your apartment please follow the steps in our Troubleshooting Guide which may help you to resolve the issue but, if not, point you the right direction as to who to contact.

Who do I contact if I have a query on my bill?
Please contact our office by email or phone 01 6853516. Our office hours are Monday – Thursday 9:00AM – 5:00PM and Friday 9:00AM – 4:30PM

How do I close my account?
If you are moving home please provide us with written notification by email and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure.