How do I register with Kaizen?
Simply click on the New Customer Sign-Up button at the top right corner of this page or click HERE.
How much is my heat supply deposit and how can I pay it?
You can make your secure deposit payment online HERE; the deposit amount is €150 with direct debit payments or €250 with payments by other means. Your deposit is fully refundable less any outstanding payments due when you terminate your heat supply agreement.
What are the main elements of the heating system?
The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.
How do I operate the heating system?
Your heating system is operable via the controller and thermostats located throughout your apartment. The operating instructions for the controllers can be found on our website within the customer information section. The operating instructions for the controllers can be found HERE
Do I need to program my hot water?
No. Hot water is supplied instantly through a plate heat exchanger so there is no need to schedule your water use. Simply turn on your hot tap or shower and you will have a constant supply of hot water.
How are meter readings taken?
Meters are installed in your heat interface unit (HIU). Meter readings are taken from each premises heat meter via a central processing unit located within the central plant room of the development. Therefore, access to premises is not required to take individual meter readings and meter readings will be actual recordings of units consumed.
What is involved in the billing process?
Bills will be issued bi-monthly based on the kWh energy consumption per apartment at the current heat tariff rates. Bills will be issued to tenants as named on the apartment lease. The amount on each bill is due for payment 14 days from when the bill is issued.
What are the charges on my heat invoice?
The heat tariff is made up of three charges. The usage charge is calculated using the kWh metered at your premises and the usage rate that is set based on the cost of gas and the efficiency of the main system. The standing charge is similar to the supply charges levied by any utility provider and relates to the fixed costs of providing the heat service regardless of usage. The sinking fund charge is a fixed daily charge that is held by your landlord for future replacements of the central plant & equipment.
How often do the tariff rates change?
The heat tariff rates are normally fixed for a period of 12 months and are reviewed annually with the landlord. The rates may increase or decrease based on changes to the system input costs such as the cost of gas.
Who can I contact to report a problem with my heating or hot water?
Kaizen Energy are responsible for the centralized plant & equipment and operate 24/7 cover; the out of hours emergency contact number is 086 057 5607. Should you have a problem with your internal apartment equipment such as pipes, valves, showers, taps or controllers please contact your landlord or management agent.
Who do I contact if I have a query on my bill?
Please contact our office by email email@example.com or phone 01 685 3516. Our office hours are Monday – Thursday 9.00am – 5pm and Friday 9:00am – 4pm.
How can I pay my bill?
The simplest method of bill payment is via a direct debit mandate. Alternatively, customers may if they wish choose to pay by debit/credit card through our online payment system that can be found HERE or via cheque addressed to Kaizen Energy Ltd, Block 3, Airvista Office Park, Swords Road, Santry, Dublin 9.
How do I close my account?
If you are moving home, please provide us with written notification to firstname.lastname@example.org and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure. Your heating deposit will also be returned to you after your account is settled.