How do I register with Kaizen?
Simply click on the New Customer Sign-Up button at the top right corner of this page or click HERE.
What are the main elements of the heating system?
The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.
Do I need to program my hot water?
No. Hot water is supplied instantly through a plate heat exchanger so there is no need to schedule your water use. Simply turn on your hot tap or shower and you will have a constant supply of hot water.
How are meter readings taken?
Meters are installed in the common areas just outside your apartment. Meter readings are taken from each premises heat meters via a central processing unit located within the central plant room of the development. Therefore, access to premises is not required to take individual meter readings and meter readings will be actual recordings of units consumed.
What is involved in the billing process?
Bills will be issued bi-monthly based on the kWh energy consumption per apartment at the current heat tariff rates. Bills will be issued to tenants as named on the apartment lease. The amount on each bill is due for payment 14 days from when the bill is issued.
What are the charges on my heat invoice?
The heat tariff is made up of two charges. The usage charge is calculated using the kWh metered at your premises and the usage rate that is set based on the cost of gas and the efficiency of the main system. The standing charge is similar to the supply charges levied by any utility provider and relates to the fixed costs of providing the heat service regardless of usage.
How often do the tariff rates change?
The heat tariff rates are normally fixed for a period of 12 months and are reviewed annually with the system owners. The rates may increase or decrease based on changes to the system input costs such as the cost of gas.
Who can I contact to report a problem with my heating or hot water?
Kaizen Energy are responsible for the centralized plant & equipment and operate 24/7 cover; problems during normal working hours should be directed by email to email@example.com or by phone on 01 6853516 and outside of normal working hours, for emergencies that cannot wait until the next working day, please contact our emergency number on 086 057 5607. Should you have a problem with your internal apartment equipment such as pipes, valves, showers, taps or controllers please contact your landlord or management agent to resolve.
Who do I contact if I have a query on my bill?
Please contact our office by email firstname.lastname@example.org or phone 01 6853516. Our office hours are Monday – Thursday 9.00am – 5pm and Friday 9:00am – 4pm.
How can I pay my bill?
The simplest method of bill payment is via a direct debit mandate. Alternatively, customers may if they wish choose to pay by debit/credit card through our online payment system that can be found HERE or via cheque addressed to Kaizen Energy Ltd, Block 3, Airvista Office Park, Swords Road, Santry, Dublin 9.
How do I close my account?
If you are moving home, please provide us with written notification to email@example.com and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure. Your heat deposit will also be returned to you after your account is settled.