Island Key FAQs

How do I register with Kaizen Energy Ltd for supply of heat to my apartment?

Simply click on the New Customer Sign-Up button at the top right corner of this page or click HERE

How does the system work?

The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with the energy to generate their space heating and domestic hot water. Local controls in each apartment enable customers to easily set their time schedules and temperatures to match their own requirements.

How do I operate the heating system?

The system in the apartment is operated via the controller, thermostats and thermostatic radiator valves (TRVs). There are three different controls installed in the apartments in Island Key, the operating instructions for these can be viewed here:

How do I control the temperature?

The temperature is controlled via the thermostat which is part of the controller inside your apartment. You may also have thermostatic valves on your radiators to control local temperatures in each room.

Do I need to program my Hot water?

Yes. Hot water is stored in a hot-water tank and needs to be heated prior to use.

How are meter readings taken?

Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex; therefore, access to apartments is not required to take individual meter readings. Readings will be based on actual recordings of units consumed and not on estimated units of energy consumption.

What is involved in the billing process?

Bills will be issued bi-monthly based on your kWh energy consumption and a daily standing charge. Payment terms are 14 days.

What is the standing charge?

The standing charge is similar to the supply charge operated by Bord Gais and the ESB which relate the basic costs to service the system regardless of consumption. This charge covers carbon tax, gas supply point capacity charges and the system operation costs.

Who can I contact to report a problem with my heating or hot water?

The owners management company are responsible for the centralized plant & equipment and operate 24/7 cover. Should you have a problem with your internal apartment equipment such as pipes, valves, showers, taps or controllers please contact your landlord or management agent.

How is the standard consumption rate calculated?

Energy rates are calculated by using input gas costs and the system efficiency of the main boilers in the basement. The rates are fixed for a period of 12 months and account for variability in efficiency between the winter and summer seasons. Rates are revised every 12 months in conjunction with the management company and may increase or decrease dependent on gas rates and system efficiency levels.

How much is my heat supply deposit and how can I pay it?

Your deposit is €150 if you sign up for direct debit payment or €250 if you pay by other means. You can pay your deposit securely using a credit or debit card HERE. Your deposit is fully refundable less any outstanding payments due when you terminate your heat supply agreement and you settle your account.

How can I sign-up for direct debit?

You can sign up for direct debit payment HERE

How can I pay my bill?

The simplest method of bill payment is via a direct debit mandate. Alternatively, customers may if they wish choose to pay via cheque or pay by debit card through our online payment system that can be found HERE

How do I close my account?

If you are moving home please provide us with written notification to billing@kaizenenergy.ie and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure.