Herbert Hill – Account FAQs

How do I set up my account
Your landlond or agent should email billing@kaizenenergy.ie to notify us that you are moving in at least one working day in advance of you moving in date. They need to provide us with the following information; your: name, apartment address, mobile phone number, email address and move in date. We will set up your account within the next working day and email you with the username/account number you need in order to access your account information and make top-up payments.

Where do I top-up?
Any retailer with a Payzone terminal but your nearest one is the XL shop the Main St in Dundrum. Alternatively, you can top-up using your debit/credit card through the Snugzone App.

What is the minimum top-up?
The minimum top-up is €10 – remember to check that this is enough credit to renew your service.

When will service be shut off?
To ensure you will have heat when you wake up in the morning and over the weekend or bank holidays your service does not shut off when shops maybe shut. Service is only withdrawn for no credit on weekdays between 9am and 5pm.

Who do I contact for re-connection?
Service will be automatically restored when you buy credit, please check your balance before you top up to make sure you buy enough to bring your account back into credit.

What is IOU?
There is an IOU available that adds an additional €5 credit to your account and is taken back when you next top-up. This can be activated through your app. Please ensure that you activate the IOU before your account balance drops below €0 as otherwise the IOU will not work.

What if I don’t have a smart phone?
You can log into your account or retrieve your barcode through the Snugzone website HERE

How do I close my account?
If you are moving home please provide us with written notification to billing@kaizenenergy.ie at least 2 working days in advance and we schedule the closure of your your account.

Who can I contact if I have a query with my account
Problems associated with your account should be directed to Kaizen Energy during normal working hours by email to billing@kaizenenergy.ie or by phone on 01 6853516 and we will provide you with assistance.