Fairway- Account FAQs

How do I set up my account
Your landlord or agent should email billing@kaizenenergy.ie to notify us that you are moving in at least one working day in advance of you moving in date. They need to provide us with the following information; your: name, apartment address, mobile phone number, email address and move in date. We will set up your account within the next working day and email you with the username/account number you need in order to access your account information and make top-up payments.

Where do I top-up?
You can top up using paypal & your credit card through the Snugzone app or with your barcode in cash through any Paypoint station in Ireland. Your nearest Paypoint location is Gala, 133 Oliver Plunkett Road, open from 7 to 11 pm.

What is the minimum top-up?
The minimum top-up is €10 by barcode in a retail shop with a Paypoint station and €25 by paypal inapp – remember to check that this is enough credit to renew your service.

When will service be shut off?
To ensure you will have heat when you wake up in the morning and over the weekend or bank holidays your service does not shut off when shops maybe shut. Service is only withdrawn for no credit on weekdays between 9am and 5pm.

Who do I contact for reconnection?
Service will be restored when you buy credit, please check your balance before you top up to make sure you buy enough to bring your account back into credit.

What if I can’t make PayPal inapp purchases or get to a shop to make a cash payment?
There is an IOU available that adds an additional €5 credit to your account and is taken back when you next top-up. This can be activated through your app or by texting IOU to 087 644 1236 from the mobile phone number registered to your account. Please ensure that you activate the IOU before your account balance drops below €0 as otherwise the IOU will not work.

I don’t have a smart phone, can I use text messages?
Yes. Send BALANCE to 087 644 1236 for an up to date account balance. Send IOU to 087 644 1236 to claim your €5 IOU; this is deducted from your next top-up. Send BARCODE for your top-up number; this can be keyed to the machine in at any Paypoint outlet. Please send the test from the mobile phone number registered to your account.

How do I close my account?
If you are moving home please provide us with written notification to billing@kaizenenergy.ie at least 2 working days in advance and we schedule the closure of your your account. If you have any credit on your account after closing we will transfer the balance to you.

Who can I contact if I have a query with my account
Problem associated with your account should be directed to Kaizen Energy during normal working hours by email to billing@kaizenenergy.ie or by phone on 01 6853516 and we will provide you with assistance.