Site Notices

Please check HERE for notices, works or faults affecting the district heating system

Your Kaizen Selfcare Account

You Kaizen Selfcare account can be accessed via the Kaizen Energy app or via the Selfcare Portal for all customers that have registered with us. If you haven’t registered yet you can do so by clicking on the Customer Sign-Up button at the top right corner of this page or by clicking the Customer Sign-Up button and once registered we will provide you with a selfcare login and password for your account.

Operating the heating system

The operating instructions for the heating system controller can be viewed HERE and the tenant’s manual can be found HERE

Frequently Asked Questions (FAQs)

For common queries we have from customers please visit our FAQs

Terms & Conditions of Heat Supply

Please find a link to our latest terms and condition of heat supply HERE