Charlestown Customer Information

Site Notices

Please check here for notices of works or faults affecting the district heating system HERE

Registration for heat supply and direct debit mandate

You can register with us for heat supply HERE; please have your bank account BIC and IBAN to hand if you wish to sign up for direct debit payments.

Operating the heating system

Click to view the operating instructions for the heating system for Phase 1 (apartments 1 – 460) and Phase 2 (apartments 501 – 875)

Frequently Asked Questions (FAQs)

Click to view information on your heating system and common queries we have from customers for Phase 1 (apartments 1 – 460) and Phase 2 (apartments 501 – 875)

Terms & Conditions of Heat Supply

Please find a link to our latest terms and condition of heat supply HERE