Number One Ballsbridge – FAQs

How do I register with Kaizen Energy Ltd for supply of heat to my apartment?
Simply click on the New Customer Sign-Up button at the top right corner of this page or click HERE.

How much is my heat deposit and how do I pay it?
A heat deposit of €150 is required for customer paying by direct debit. Non direct debit customers are required to pay a deposit of €250. You can pay your heat deposit by debit/credit card through our secure online payment system that can be found HERE. Your deposit is fully refundable less any outstanding payments due when you terminate your heat supply agreement.

What are the main elements of the heating system?
The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.

How do I operate the heating system?
The underfloor heating system is operable via the controller and thermostats located throughout your apartment. There are up to 10 separately controlled heating zones in the apartment. The operating instructions for the controllers can be found in the information booklet provided to each apartment or can be viewed HERE.

Do I need to program my Hot water?
No. Hot water is supplied instantly through a plate heat exchanger so there is no need to schedule your water use. Simply turn on your hot tap or shower and you will have a constant supply of hot water.

How are meter readings taken?
Meters are installed with the heat station installed inside each apartment. Meter readings are taken from each heat meter via a central processing unit located within the central plant room of the development. Therefore, access to premises is not required to take individual meter readings and meter readings will be actual recordings of units consumed.

What is involved in the billing process?
Bills will be issued bi-monthly based on the kWh energy consumption per apartment at the current heat tariff rates. Bills will be issued to tenants as named on the apartment lease. The amount on each bill is due for payment 14 days from when the bill is issued.

What are the charges on my heat invoice?
The heat tariff is made up of two charges. The usage charge is calculated using the kWh metered at your premises and the usage rate that is set based on the cost of gas and the efficiency of the main system. The standing charge is similar to the supply charges levied by any utility provider and relates to the fixed costs of providing the heat service regardless of usage.

How often do the tariff rates change?
The heat tariff rates are fixed for a period of 12 months and are reviewed annually with the owners management company. The rates may increase or decrease based on changes to the system input costs such as the cost of gas.

Who can I contact to report a problem with my heating or hot water?
Should you have a technical issue with the system please contact your landlord.

Who do I contact if I have a query on my bill?
Please contact our office by email or phone 01 6853516. Our office hours are Monday – Thursday 9:00AM – 5:00PM and Friday 9:00AM – 4:30PM

How can I pay my bill?
The simplest method of bill payment is via a direct debit mandate which you can sign up for HERE. Alternatively, you can to pay via cheque, bank transfer or pay by debit/credit card through our secure online payment system that can be found HERE.

How do I close my account?
If you are moving home please provide us with written notification by email and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure.