How do I register with Kaizen Energy Ltd for supply of heat to my apartment?
Simply click on the New Customer Sign-Up button at the top right corner of this page or click HERE.
How does the system work?
The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.
How do I operate the heating system?
The heating system is operable via the Danfoss timeclock located on the wall inside your apartment. The operating instructions for these units can be viewed HERE
How do I control the temperature?
The temperature is controlled via the thermostat located on the wall inside the apartment. You may also have thermostatic valves on your radiators to control local temperatures in each room.
Do I need to program my Hot water?
Yes. You have a hot water storage tank in your hot press that must be preheated in order for you to have hot water. This can be programmed through your timeclock. You also have the option of using an electric immersion to heat the water however this is ~50% more expensive than using the central heating system.
How are meter readings taken?
Each apartment in Time Place has two meters. One meter measures the supply of hot water you’re your hot water cylinder while the other measures the supply of heating into your radiator circuit. Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex; therefore, access to apartments is not required to take individual meter readings. Generally bills are based on actual meter readings however any estimated readings will be highlighted with an (e) shown on your bill.
What is involved in the billing process?
Bills will be issued bi-monthly based on your kWh energy consumption and a daily standing charge. Payment terms are 14 days.
What is the standing charge?
The standing charge is similar to the supply charge operated by Bord Gais and the ESB which relate the basic costs to service the system regardless of consumption. This charge covers carbon tax, gas supply point capacity charges and the system operation costs.
Who can I contact to report a problem with my heating or hot water?
Should you have a problem with your internal apartment equipment such as pumps, valves, showers and your controller please contact your landlord or management agent.
How is the standard consumption rate calculated?
Energy rates are calculated by using input gas costs and the system efficiency of the main plant and equipment on site. Our rates are currently not fixed due to global inflation in energy costs. Rates are now revised bi-monthly in conjunction with the management company and may increase or decrease dependent on gas rates and system efficiency levels.
How can I pay my bill?
The simplest method of bill payment is via a direct debit mandate; you can sign up for direct debit as part of the registration process through our website HERE. Alternatively, customers may pay by: cheque, bank transfer, debit/credit card through our secure online payment system that can be found HERE
Who do I contact if I have a query on my bill?
Please contact our office by email billing@kaizenenergy.ie or phone 01 685 3516. Our office hours are Monday – Thursday 9:00AM – 5:00PM and Friday 9:00AM – 4:30PM
How can I sign-up for direct debit?
You can sign up for direct debit payment HERE
How do I close my account?
If you are moving home, please provide us with written notification to billing@kaizenenergy.ie and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure.