City Square FAQs

 

How do I register with Kaizen?
Simply click on the New Customer Sign-Up button at the top right corner of this page or click HERE.

How much is my heat supply deposit and how can I pay it?
You can make your secure deposit payment online HERE; the deposit amount is €150 with direct debit payments or €250 with payments by other means. Your deposit is fully refundable less any outstanding payments due when you terminate your heat supply agreement.

How do I control the temperature?
The temperature is controlled via the thermostat located on the wall inside the apartment. You may also have thermostatic valves on your radiators to control local temperatures in each room.

How does the system work?
The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.

Do I need to program my Hot water?
No. Hot water is supplied instantly through a plate heat exchanger so there is no need to schedule your water use. Simply turn on your hot tap or shower and you will have a constant supply of hot water.

How are meter readings taken?
Meters are installed in your heat interface unit (HIU). Meter readings are taken from each premises heat meter via a central processing unit located within the central plant room of the development. Therefore, access to premises is not required to take individual meter readings and meter readings will be actual recordings of units consumed. Generally bills are based on actual meter readings however any estimated readings will be highlighted with an (e) shown on your bill.

What is involved in the billing process?
Bills will be issued bi-monthly based on the kW/hr energy consumption per apartment at the standard billing rate. Bills will be issued to owner/occupiers as named on the application for supply. The amount on each bill is due for payment 14 days from when the bill is issued.

What is the standing charge?
The standing charge is similar to the supply charge operated by Bord Gais and the ESB which relate the basic costs to service the system regardless of consumption. This charge covers carbon tax, gas supply point capacity charges and the system operation costs.

Who can I contact to report a problem with my heating or hot water?
Should you have a problem with your internal apartment equipment such as pumps, valves, showers and your controller please contact your landlord or management agent.

How is the standard consumption rate calculated?
Energy rates are calculated by using input gas costs and the system efficiency of the main boilers in the basement. The rates are normally fixed for a period of 12 months and account for seasonal efficiencies that occur in winter and summer. Rates are revised every 12 months in conjunction with the management company and may increase or decrease dependent on gas rates and system efficiency levels.

How can I pay my bill?
The simplest method of bill payment is via a direct debit mandate. Alternatively, customers may if they wish choose to pay by debit/credit card through our online payment system that can be found HERE or via cheque addressed to Kaizen Energy Ltd, Block 3, Airvista Office Park, Swords Road, Santry, Dublin 9.

Who do I contact if I have a query on my bill?
Please contact our office by email billing@kaizenenergy.ie or phone 01 685 3516. Our office hours are Monday – Thursday 9.00am – 5pm and Friday 9:00am – 4pm.

How do I close my account?
If you are moving home, please provide us with written notification to billing@kaizenenergy.ie and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure. Your heating deposit will also be returned to you after your account is settled.