Alexandra Place FAQs

How do I register with Kaizen Energy Ltd for supply of heat to my apartment?
Simply click on the New Customer Sign-Up button at the top right corner of this page or click HERE.

What are the main elements of the heating system?
The central boiler plant is fuelled by Natural Gas. Hot water from the central plant is pumped around the building as required to supply each apartment with heating and domestic hot water. Local controls in each apartment enables customers to easily set their time schedules and temperatures to match their own requirements.

How do I operate the heating system?
The heating system is operable via the Siemens time-clock located on the wall inside each apartment. The operating instructions for this unit should be provided to you by the owner of the apartment or their agent but can be viewed HERE

How do I control the temperature?
The temperature is controlled via a thermostat linked to your time-clock. You should set the temperature on the thermostat to the temperature you require in your apartment and the heating system will maintain that temperature.

Do I need to program my Hot water?
Yes. You have a hot water storage tank in your hot press that must be preheated in order for you to have hot water. This can be programmed through your time-clock. You may also have the option of using an electric immersion to heat the water however this is ~50% more expensive than using the central system.

How are meter readings taken?
Meter readings are recorded for individual apartments via a central processing unit located within the central plant of the apartment complex. Therefore, access to apartments is not required to take individual meter readings and readings will be actual recordings of units consumed and not based on estimated units of energy consumption.

What is involved in the billing process?
Bills will be issued bi-monthly based on the kWh energy consumption per apartment at the standard billing rate. Bills will be issued to tenants as named on the apartment lease. The amount on each bill is due for payment 14 days from when the bill is issued.

What is the standing charge?
The standing charge is similar to the supply charge operated by any utility provider and relates to the basic costs of providing the service regardless of usage.

Who can I contact to report a problem with my heating or hot water?
Kaizen Energy are responsible for the centralized plant & equipment and operate 24/7 cover; the out of hours emergency contact number is 086 057 5607. Should you have a problem with your internal apartment equipment such as pipes, valves, showers, taps or controllers please contact your landlord or management agent.

How is the standard consumption rate calculated?
Energy rates are calculated by using input gas costs and the system efficiency of the main boilers in the basement. The rates are fixed for a period of 12 months and account for changes in the seasonal efficiency. Rates are revised every 12 months in conjunction with the management company and may increase or decrease dependent on gas rates and system efficiency levels.

Who do I contact if I have a query on my bill?
Please contact our office by email billing@kaizenenergy.ie or phone 01 6853516. Our office hours are Monday – Friday 9.30am – 5pm.

How can I sign-up for direct debit?
You can sign up for direct debit payment HERE

How can I pay my bill?
The simplest method of bill payment is via a direct debit mandate. Alternatively, customers may if they wish choose to pay via cheque or pay by debit card through our online payment system that can be found HERE

How do I close my account?
If you are moving home please provide us with written notification by email billing@kaizenenergy.ie and we will issue you with your final bill which can be paid through our website. Please note that your closing bill cannot be paid by direct debit. Please allow a minimum of 7 days’ notice before departure.